AI Assistants That
Actually Run in Production
PBS/AGENT
Voice and text AI agents deployed across banks, hospitals, and government agencies in 24 countries — handling real transactions, in real languages, at enterprise scale.
Problem
Global AI platforms stop at the API. Deploying AI inside a Guatemalan bank or a Panamanian airport requires integration with legacy systems, compliance with local regulations, and support in the local language. That's not a software problem — it's an engineering problem.
CAPABILITIES
Built for enterprise performance, PBS/AGENT combines ultra-low latency, omnichannel communication, multilingual intelligence, active execution, and seamless integration to automate real business processes at scale.
Our Value Proposition: AI That Understands and Acts
Understanding First, AI Second
Before writing a single prompt, PBS Group’s engineering team takes the time to deeply understand your business operations, identifying bottlenecks and opportunities where AI can deliver measurable impact. We then design conversational workflows tailored specifically to your operational reality.
Turnkey Implementation
Your organization defines the business objectives, and PBS Group handles the complexity. We deliver conversational design, advanced integrations, testing, deployment, and optimization—without requiring a dedicated internal technical team.
AI ASSISTANT DEMOSTRATIONS
Listen to PBS/AGENT handle realworld scenarios.
Request a Demo: See how PBS deploys enterprise AI in real production environments. Request a personalized demonstration and discover how our AI platform integrates with your existing systems, automates critical processes, and scales securely across your organization.
PBS GROUP’S 9-STEP METHODOLOGY
We ensure excellence and end-to-end quality through a structured methodology led by our engineering specialists.
1. Discover & Understand:
Gain a deep understanding of your business by gathering detailed requirements and defining your objectives.
2. Design the Architecture:
Translate business and operational requirements into a robust, scalable technical architecture.
3. Establish AI Governance:
Design advanced prompts, guardrails, behavioral policies, and Human-in-the-Loop controls to ensure secure, reliable, and accountable AI operations.
4. Build the Solution:
Develop integrations with databases, CRM and ERP platforms, and transactional systems. Configure and orchestrate voice and text communication channels.
5. Validate Every Scenario:
Conduct collaborative testing sessions with your team to verify workflows and ensure all agreed KPIs and business objectives are achieved.
6. Deploy AI Assistants:
Implement the AI solution across all selected channels while providing close monitoring and support throughout the production launch.
7. Support & Maintain:
Deliver post-production technical support, infrastructure maintenance, and continuous updates to ensure reliable long-term performance.
8. Optimize Performance:
Provide interaction logs, call recordings, analytics, and monitoring dashboards to improve decision-making and continuously enhance service quality.
9. Scale & Expand:
Extend AI capabilities, communication channels, integrations, and use cases as your business grows and evolves.
Solution Overview
PBS AI Assistant is not a basic menu-driven chatbot. It is a next-generation conversational AI agent capable of operating across multiple channels—including voice (telephony and websites), WhatsApp, web chat, and email—while integrating natively with your company’s technology ecosystem.
Ultra-Low Latency
Responds in under 500 milliseconds, delivering a smooth, natural experience that feels virtually indistinguishable from interacting with a human agent.
Active Execution Capabilities
Unlike informational-only tools, our AI assistants can take action within your systems. They can execute business transactions, create automated records, qualify leads, and escalate complex cases to human agents while transferring the complete conversation context in real time.
Text-Based AI
Voice-Based AI
Technology-Agnostic Infrastructure
We build flexible solutions using best-in-class technologies. Our platforms seamlessly integrate with enterprise telephony systems, as well as complex ERP, CRM, and database environments.
WHO WE HELP
Our scalable AI solutions are specifically designed for mid-sized and large organizations across industries such as:
Printing and Graphic Communications
Healthcare
Logistics and Transportation
Retail
Financial Services
Higher Education
Professional Services
Manufacturing
Government Institutions
KEY BENEFITS AND FEATURES
• Instant Operational Efficiency
Manage hundreds of simultaneous voice and text interactions without queues, while reducing dependency on additional staffing during demand peaks.
• Real Cost Reduction
AI assistants can autonomously resolve between 30% and 60% of Level 1 support and general customer service inquiries, reducing Average Handle Time (AHT) by up to 50%.
• Automated Revenue Growth
PBS Voice AI Assistants operate as proactive sales channels, qualifying leads, scheduling appointments, confirming meetings, and running outbound engagement campaigns 24/7.
• True Omnichannel Experience
Customers can start a conversation through web chat, continue via WhatsApp, and complete it through a phone call without losing any context. This is powered by our omnichannel platform designed to support hybrid environments where human agents and AI agents work together seamlessly.
• Adaptive Natural Language Processing
Advanced ASR (Speech-to-Text) and TTS (Text-to-Speech) models are optimized to understand and replicate Latin American accents, dialects, expressions, and conversational nuances.
• Operations and Customer Service Teams
The Challenge
Human teams are often overwhelmed by repetitive inquiries, customer dissatisfaction caused by long wait times during peak demand periods, and the growing need to provide consistent 24/7 service.
The PBS Group Solution
We significantly reduce operational workload and response times while ensuring controlled, accurate responses through Retrieval-Augmented Generation (RAG) technology powered exclusively by your organization’s approved documentation and knowledge base.
AI Performance at Enterprise Scale
2,000+
AI Calls
<500 ms
Response
95%
Resolution
6
Countries
5
Languages
• 95% Call Resolution
• <6 Seconds Average Response
• 2,000+ AI Calls Monthly
• 95% Call Resolution • <6 Seconds Average Response • 2,000+ AI Calls Monthly
PBS AI STUDIO ACCELERATORS
Beyond AI Assistants, PBS also develops AI-powered engineering accelerators.
Three AI-powered accelerators that modernize enterprise data platforms by automating database migrations, preserving analytics continuity, and generating secure synthetic data—all with deterministic execution, governance, and full auditability.
